Refunds & Return Policy
Returns Policy - Custom Plus Blinds (August 2024)
1. Return Eligibility:
o We accept returns within 30 days of the original purchase date.
o Items must be unused, in their original condition, and include all original packaging, labels, and accessories.
o Custom-made or personalized items are non-returnable unless faulty or damaged upon delivery.
2. Initiating a Return: a. Contact our customer service team within the 30-day period to obtain a Return Merchandise Authorisation (RMA) number. b. Provide your order number, reason for return, and item details. c. Our team will guide you through the return process and provide the return shipping address.
3. Packaging and Shipping:
o Securely package the item in its original packaging or equivalent to prevent damage during transit.
o Clearly mark the RMA number on the outside of the package.
o We recommend using a trackable shipping method and purchasing shipping insurance.
o Keep your shipping receipt and tracking information until the return is processed.
4. Shipping Costs:
o Customers are responsible for return shipping costs under normal circumstances.
o If the item is delivered faulty, damaged, or incorrect, we will refund the return shipping costs. In these cases, please contact us before shipping for special instructions.
5. Refund Process:
o Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
o Approved refunds will be processed within 5-10 business days.
o The refund will be issued to the original payment method used for the purchase.
o The full purchase price will be refunded, including any applicable taxes and original shipping charges.
6. Exchanges:
o We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
7. Non-Returnable Items:
o Custom-made or personalized blinds (unless faulty)
o Items marked as final sale or clearance
o Items that have been installed or modified
8. Damaged or Faulty Items:
o If you receive a damaged or faulty item, contact us within 48 hours of delivery.
o Provide clear photos of the damage or defect along with your order number.
o We may offer a replacement or full refund, including return shipping, at our discretion.
9. Late or Missing Returns:
o Returns received after the 30-day period may be accepted at our discretion, potentially subject to a restocking fee.
o We are not responsible for lost or misdirected returns. Please ensure you use a trackable shipping method.
10. Refund Timing:
o Refunds typically appear in your account within 5-10 business days, depending on your payment provider.
o For credit card refunds, it may take one full billing cycle for the refund to appear on your statement.
11. Gift Returns:
o If the item was marked as a gift at the time of purchase, you'll receive a gift credit for the value of your return.
o If the item wasn't marked as a gift, the refund will be issued to the original purchaser.
12. Return Address: 41 Maude Cres, Watford WD24 6DE
13. Contact Information: For any questions or to initiate a return, please contact our customer service team:
o Email: sales@customplus-blinds.co.uk
o Phone: +447957104723
o Hours of operation: Monday – Saturday (9am – 5pm)
Custom Plus Blinds reserves the right to modify this return policy at any time. Any changes will be reflected on our website.