Shipping Policy

Shipping Policy - Custom Plus Blinds (August 2024)

1. Processing Time
    

   • We aim to process and ship all orders on the next working day after the order is placed.

   • Orders placed on weekends or public holidays will be processed on the following business day.
      

2. Shipping Method
    

   • All orders are shipped via 2nd class mail.

   • Estimated delivery time is typically 3-5 working days, but this may vary depending on the destination.
      

3. Shipping Area
    

   • We currently ship to the following areas only: • United Kingdom • Northern Ireland • Republic of Ireland

   • We do not offer international shipping beyond these regions at this time.
      

4. Shipping Costs
    

   • Shipping costs are calculated at checkout based on the size and weight of your order.

   • For exact shipping costs, please proceed to checkout where you can review the total before placing your order.
      

5. Insurance
    

   • All items are fully insured during transit at no additional cost to you.

   • This insurance covers loss, theft, or damage during shipping.
      

6. Tracking
    

   • Tracking information will be provided via email once your order has been shipped.

   • You can use this information to monitor the progress of your delivery.
      

7. Delivery Times
    

   • While we aim for prompt delivery, please note that the estimated delivery times are not guaranteed.

   • Factors such as weather, high volume periods, or unforeseen circumstances may affect delivery times.
      

8. Address Accuracy
    

   • Please ensure your shipping address is correct at the time of ordering.

   • We cannot be held responsible for orders shipped to incorrect addresses provided by customers.
      

9. Shipping Delays
    

   • In case of significant delays, we will attempt to contact you using the information provided during checkout.
      

10. Failed Deliveries
     

    • If a delivery attempt fails, the shipping carrier will leave a notice with instructions for rescheduling or collection.
       

11. Damaged Items
     

    • In the unlikely event that your item arrives damaged, please contact us within 48 hours of receipt.

    • Retain all original packaging for inspection and potential return.

For any questions or concerns about our shipping policy, please contact our customer service team at sales@customplus-blinds.co.uk
 

Custom Plus Blinds reserves the right to modify this shipping policy at any time. Any changes will be reflected on our website.